A business without a Help desk is like an airplane without a cabin crew. It\’s the first place people go when they need something, and it\’s where you\’ll be most successful at providing exceptional customer service. A good HelpDesk software will not only provide you with all the tools to create an amazing customer experience but also optimize your workflow so that you can focus on what matters: generating revenue! In this blog post, we\’re going to cover three of the best features of help desk software for businesses.
Features of a Helpdesk
Ticket Management:
A HelpDesk is a great way to organize your customer requests and make sure nothing falls through the cracks.
Self Service Portal:
Let\’s face it, we\’re all lazy sometimes. No one wants to call in for information or track down an email address just because they can\’t find what they need on your website. With a self service portal, your customers can find the information they need on their own time without having to contact you via telephone.
Customer Satisfaction:
Providing great customer service isn\’t always enough. Sometimes it\’s hard for people to comprehend that you are working in their best interest and not just trying to inconvenience them. A HelpDesk is a great way to track complaints, concerns and requests in one place so you can respond quickly before they escalate into bigger problems that will affect your business\’s reputation.
Helpdesk Pricing
Now that we\’ve covered what a HelpDesk is and why it\’s important, let\’s talk about pricing. There are four main types of pricing structures for help desk software: subscription, per agent or team member, one-time purchase fee, or pay as you go model.
One time payment (one off): This type of pricing is great if you don\’t foresee yourself growing or changing your business model any time soon.
Per agent/team member:
This type of pricing plan can be good for small businesses that have the same number of agents working at all times. However, it becomes problematic when a new team member joins because their purchase would increase your monthly cost whether or not they use the service.
Subscription:
This is the most common type of pricing plan for enterprise and mid-sized businesses because it ensures that you will always have access to your help desk software on all devices, at any time. Plus, if there are ever any issues with scaling or business growth, subscription plans often include unlimited users, storage, and extensions.
Pay as you go:
This pricing plan can be a good option if your team is small or changes frequently due to fluctuating business needs. You would only pay for the help desk services that you actually need when you need them, which makes scaling easy. Just remember though, there are often minimums required by third party services to get started with pay as you go help desk software, so make sure that your business can handle those costs.
The Surprise
I bet you were not expecting this. I just described the costs of a Helpdesk and now I am about to tell you that you can get a complete Helpdesk without any limitation plus 40+ other tools. Builderall offers the complete solution for your business.
Visit us today and see for yourself.